1. Strict No Return, No Refund, No Exchange Policy
Fayway Products operates on a strict and final No Return, No Refund, and No Exchange policy for all purchases, without exception. All sales are final once an order is placed and processed.
This policy is absolute and is designed to maintain our low prices and ensure operational efficiency. It applies universally to all sales channels, including our website, third-party marketplaces, and any other point of sale.
2. Specific Application to Color Selection
We understand that color perception can vary between digital screens. Therefore, we place the highest importance on the customer’s responsibility to review their order before completing the purchase.
- Customer Responsibility: It is the sole responsibility of the customer to verify the correct product, including the specific color name and code (e.g., “Midnight Blue” #003366), is selected in their shopping cart before finalizing payment.
- Order Confirmation: The order confirmation email you receive serves as a final verification of your selected options. We strongly advise you to review this email carefully immediately upon receipt.
- No Exceptions for Color: We do not accept returns, refunds, or facilitate exchanges for items based on color discrepancy, including but not limited to:
- The color appears different on their monitor versus in person.
- The wrong color was accidentally selected by the customer during the ordering will be refunded if the customer emails us within 24 hours after the order is placed.
3. Our Commitment to Accuracy
While we do not accept returns for color, we are committed to shipping the exact product and color you ordered. We take significant measures to ensure our warehouse fulfills orders with 100% accuracy based on the information you provided. If we discover we have shipped an item that differs from what was stated in your order confirmation (e.g., we shipped “Scarlet Red” but your confirmation says “Crimson”), please contact us immediately under the “Incorrect Fulfillment” clause below.
4. Incorrect Fulfillment by Fayway Products
The only deviation from our final sale policy is in the rare event of an internal fulfillment error, where the product you receive is fundamentally different from the product described in your order confirmation (e.g., a different model, size, or color that is not the one you selected and we confirmed).
In such a case, you must contact our customer service team at [support email] within 48 hours of delivery receipt and provide:
- Your order number.
- Clear photographs of the product you received, including the packaging label.
- A clear photograph of the product is next to your order confirmation email.
Upon verification of our error, we will, at our discretion, provide a pre-paid shipping label for the return of the incorrect item and ship the correct product to you. Refunds will not be issued; our liability is limited to the replacement of the incorrectly fulfilled item.
5. Acknowledgment of Policy
By completing a purchase with Fayway Products, you explicitly acknowledge that you have read, understood, and agree to be bound by this strict No Return, No Refund, and No Exchange policy in its entirety. You accept full responsibility for your product selection, including color choice.
Contact Us: For any questions regarding this policy, please contact us at: [Contact@fayway.in]